Refund Policy

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Thank you for choosing Zhadee LLC to be your digital beauty, health, and wellness online destination. We strive for skin care and customer service excellence. 

 

Discrepancies 

All claims for missing or incorrect items in a shipment must be reported within 30 days of receipt to receive a replacement.  Products must have been purchased directly from Zhadee LLC. 

 

To report an order discrepancy, please email our Customer Care Team at zhadeebeauty@gmail.com and we’d be happy to assist you.

 

Exchanges 

Should you wish to exchange any items, products must have been purchased directly fromZ Zhadee LLC. All items must be unopened, unexpired, and in original unaltered packaging (ex. no price tags, stickers or markings, that would restrict us from being able to restock the item.) Exchange requests exceeding 30 days after purchase will incur a 25% restocking fee. Items purchased greater than 30 days ago are no longer eligible for exchange. Proof of purchase from Zhadee LLC must be provided. The customer is responsible for the return shipping cost.

 

If you have more questions about how to exchange an item, please email our Customer Care Team at (720) 251-4724 or zhadeebeauty@gmail.com and we’d be happy to assist you. 

 

Returns 

Should you wish to start a return, products must have been purchased directly from Zhadee LLC. All items must be unopened, unexpired, and in original unaltered packaging (ex. no price tags, stickers or markings, that would restrict us from being able to restock the item.) Returns exceeding 30 days after purchase will incur a 25% restocking fee. Items purchased greater than 30 days ago are no longer eligible for return/credit. Proof of purchase from Zhadee LLC must be provided. All items returned must have a minimum of 6 months expiration period remaining. The customer is responsible for the return shipping cost. 

 

If you have more questions about how to exchange an item, our Customer Care Team can assist at (720)-251-4724 or at zhadeebeauty@gmail.com. 

 

Please be aware that we do not provide refunds for the following:

  • Items purchased on promotion, marked as Final Sale, or sold “As Is”

  • Customer change of mind

  • Products with no defect or misrepresentation

  • Digital goods or digital services

  • Customized or personalized items

  • Purchases outside the return window

  • Products that have been opened or are not in their original packaging

  • Items that are no longer in resellable condition

  • Services that have already been rendered


Zhadee Beauty LLC 

21699 E Quincy Ave 

F107

Aurora, CO 80016 

Refunds 

Once we receive your return, we will notify you, via email, that your products have been received. Upon return approval, we will initiate a refund to your original method of payment or issue a product credit. Please allow up to 5 business days for credit, depending on your credit card or bank policies.
 


Contact Us 

If you have more questions please contact our Customer Care Team at (720)-251-4724 or via zhadeebeauty@gmail.com, and we’d be happy to assist you.